Get in Touch With Us

Questions about how we rank sweepstakes casinos by RTP, spotted something that needs updating, or just want to say hello? This page covers how to reach our team and what kind of messages we handle.

How to Reach Our Team

Email is the best way to contact us. We read every message that comes in and aim to reply within two working days. Send your note to [email protected] and include a short line about what your message concerns — a review query, a correction, or something else — so we can route it to the right person quickly.

We are an independent editorial team, not a customer support desk for any individual sweepstakes casino. If your question relates to an active account, a coin balance, a Sweepstakes Coins redemption, or identity verification, that has to go through the operator itself rather than through us — we can point you in the right direction, but we cannot access anyone's account or process a redemption on your behalf.

What We Can Help With

• Questions about our coverage — If something in our writeups of Crown Coins, SplashCoins, Casino.Click, or the other platforms we cover is unclear, ask us to clarify it.
• Corrections — Welcome offers, eligible states, and terms at sweepstakes casinos change often. If you notice something on our site that looks out of date, we want to know so we can check it and update the page.
• Suggestions for future content — If there's a topic around social casinos, Gold Coins versus Sweepstakes Coins, or state-by-state availability that you'd like us to cover in more depth, tell us.
• Partnership or editorial enquiries — If you represent a sweepstakes casino operator and want to discuss being featured or reviewed, introduce yourself and explain what you have in mind. Being listed does not affect how we rank a platform — commission never buys position.
• Concerns about responsible play — If you or someone you know is finding it hard to keep play in check, say so in your message and we'll point you toward resources that can help.

What We Cannot Help With

We do not process withdrawals, verify identity documents, issue refunds, or resolve account disputes — those requests need to go directly to the operator whose site or app the reader used. Sweepstakes casinos are not licensed real-money gambling sites in the traditional sense; they run on a promotional model where Gold Coins are for entertainment and Sweepstakes Coins can potentially be redeemed for prizes, subject to each operator's own terms, minimum thresholds, and verification steps. Because of that structure, only the platform itself can look into a specific account issue.

Similarly, we cannot give legal advice about whether a particular sweepstakes casino is available or permitted where you live. Availability varies by state, some jurisdictions restrict or prohibit this model, and rules change. If you have a specific legal question, it is best checked against the operator's own terms and, where needed, a legal professional familiar with your state.

What Happens After You Write to Us

A real person on our editorial team reads every message — we don't rely on automated replies to stand in for an actual response. Most enquiries get a reply within two working days, though it can take a little longer during busier periods. If your message flags an error, we investigate before publishing any correction, so a full response occasionally takes a bit more time than a simple query would.

Before You Reach Out

A few things are worth checking first, since they answer some of the questions we get most often:

1. Welcome offers and eligible-state lists shown alongside our rankings are correct as of our last review, but operators can change them without notice — always confirm current terms on the operator's own site before signing up.
2. No purchase is necessary to participate at a legitimate sweepstakes casino; free entry methods exist alongside any coin packages, and we do not recommend platforms that hide this.
3. If your question is about a related topic, like alternatives for readers outside standard sweepstakes-casino states, our page on Best Non GamStop Casinos 2026 may already cover it.

A Note on Accuracy

We keep our reviews of platforms like Free Spins, Lucky.me, and McLuck current by rechecking terms, welcome offers, and state eligibility as often as we reasonably can, but sweepstakes casino terms shift regularly and we rely partly on readers to flag anything that looks stale. If something we've published affected your decision one way or another, we'd genuinely like to hear about it — good or bad.

Thank you for taking the time to read this far. Send your message whenever you're ready, and we'll get back to you.